Refund policy

Returns & Refunds Policy

We have a 30-day return policy — you have 30 days after receiving your item to request a return.

To be eligible, your item must be unworn or unused, in its original packaging with tags, and you'll need the receipt or proof of purchase.

To start a return, contact us at support@poisedme.com with your order number and reason for return. If accepted, we'll send you a return shipping label and instructions on where to send your package. Items returned without first requesting a return will not be accepted. Return shipping costs are the customer's responsibility unless the item arrived damaged or defective.

Damages and issues
Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect, so we can make it right.

Exceptions / non-returnable items
We can't accept returns on perishable goods, custom or personalized items, personal care products, or hazardous materials. Sale items and gift cards are also final sale. If you're unsure whether your item qualifies, reach out and we'll help.

Exchanges
The fastest way to get what you want is to return your original item, then place a separate order for the new one once your return is accepted.

Refunds
Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are processed to your original payment method within 10 business days (your bank may take additional time to post it). If more than 15 business days have passed since approval with no refund, contact us at support@poisedme.com.

Shipping Policy

Processing time: Orders are processed within 1–3 business days after payment is received.

Shipping times: